Accessibility



ACCESSIBILTY STATEMENT

At Pacific Fair we aim to ensure everyone's experience is as enjoyable as possible. We are committed to providing suitable access for all our guests, whatever their individual needs. We aim to accurately describe our facilities and services to suit your needs and give you the confidence when planning a visit to our centre.

At Pacific Fair we offer:
  • Pacific Fair has installed 'Changing Places' adult change facilities in the amenities on the Ground Floor of The Arcade. The adult change facility is a locked facility which can be accessed via an MLAK Key. The facilities include:
    • Adult-sized change table
    • Shower available by change table for washing
    • Ceiling hoist (up to 200kg weight limit, own sling required)
    • Continence disposal bins
    • Large basin, giving additional access for washing
    • Alert button to call security in an emergency
  • Accessible parking facilities and free for all day parking with an accessible permit.
  • Rooftop parking for vehicles up to 2.7m. Entry via certain points only (refer to detailed document below for locations)
  • Accessible drop-off and pick up locations off Hooker Boulevard main entry with level access to the ground.
  • Lifts located throughout the centre for access to both levels
  • A Concierge team who can meet guests with wheelchairs and electric mobility scooters,. These are available via booking and are free of charge.
  • Toilet facilities with an adjacent wheelchair accessible facility with a button operated automatic door.
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