Visitors Lounge & Services

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Visitors Lounge & Services

Visitors Lounge

The Pacific Fair Visitors Lounge will welcome and assist you to plan your day out. The lounge offers free WiFi, restroom’s including showers and parent rooms plus each guest will receive a free Pacific Fair Visitor Privileges Pass which includes a great range of offers from over 50 stores.*


  • Coach Set-Down
  • Family Sized Showers & Amenities
  • Free WiFi
  • Lounge Use
  • Powder Rooms
  • Quiet Room
  • Stylist Services
  • Valet Parking 
  • Visitor Privileges Pass


  1. Head  west along Hooker Boulevard
  2. Take the second left into the Pacific Fair Ring Road
  3. Stay in the far, left lane
  4. Continue past the Visitor's Lounge and Coach set-down is on the left.
To pre book a coach drop off or pick up, please email:



Visitors Lounge and Quiet Room

Mon - Wed 10am - 7pm
Thur 10am - 9pm
Fri 10am - 7pm
Sat 10am - 7pm
Sun 10am - 6pm

Luggage Lockers

Luggage lockers are now available at Pacific Fair, in a range of sizes, allowing customers to store their bags and shop with convenience!

Location: in the corridor next to the Visitors Lounge, down from Torii Japanese.

Small: hand bags, carry-on luggage, back packs
Med: medium size cases, boxes, motorbike helmets
Large: large backpacks, suitcases, strollers

  0-4hrs 4-8hrs 8-12hrs 12-24hrs
Small $4 $6 $8 $10
Med $6 $8 $10 $12
Large $8 $10 $12 $14

Payment: lockers are self operated, please pay at the machine (cash only).

Pacific Fair's Shopping Shuttle Bus

Pacific Fair has launched a FREE shopping shuttle service! The shuttle service is available to guests visiting the Gold Coast and runs from as far north as QT Gold Coast and south to Turtle Beach Resort. 

The shuttle service runs daily and operates the following hours:
Monday to Sunday (excluding Thursday): 10:30am – 5:30pm 
Thursday: 10:30am – 7:00pm

Drop off and pick up locations are as follows:
-          The Star Gold Coast (previously Jupiters Hotel & Casino) – The Main Driveway
-          Broadbeach - 81 Surf Parade (bus stop in front of Sofitel Broadbeach)
-          Surfers Paradise South - Hamilton Avenue, Surfers Paradise (bus stop outside Q1 Resort)
-          Surfers Paradise North - 7 Staghorn Avenue, Surfers Paradise (bus stop outside QT Hotel)
-          Turtle Beach Resort - Main driveway (2346 Gold Coast Highway, Mermaid Beach)

Click here to view the shuttle timetable

Guests will be dropped off and picked up from the Pacific Fair Visitor Lounge, located just off Hooker Boulevard. Guests will be required to arrive five minutes before each departure time.

No bookings required with limited availability. Guests will be serviced on a first-in, first-served basis. The last pick-up of the day is a one-way trip (no return to Pacific Fair from each location).

Currency Exchange

Do you need to exchange international currency? At Pacific Fair there are three currency exchange services available:

  • American Express Foreign Exchange - located on the Ground Floor, near Krispy Kreme.
  • Crown Currency Exchange - located on the Ground Floor, near Myer
  • Travel Money Oz - located on the Ground Floor in the Fresh Food Market

Mobility Equipment and Stroller Hire

If you require the use of a complementary wheelchair, motorised scooter or pram, let us help you.
Pacific Fair has facilities to assist customers with limited mobility, including those with temporary and permanent disabilities, the aged and parents with children.

If you require further information on shop mobility, or to book any of these FREE services, please call 07 5581 5118 ahead of your visit or simply visit either of our Customer Service Centre’s on your arrival.

Pharmacy & Medical Services

In need of a doctor and medical services? Visit Giant Chemist, Priceline Pharmacy and Terry White Chemist for all of your pharmacy and medical needs. 

Free WiFi

Free WiFi is currently available in the Food Court, level 1, The Arcade and in The Patio, level 1 South-west mall.

Valet Parking

We're making your shopping experience at Pacific Fair seamless with the introduction of Valet Parking. Simply enter the purple car park off Hooker Boulevard or Sunshine Boulevard, hand your keys to our Valet Parking Attendant, and pick up your car at your leisure after you've finished shopping.

Operating Times:

Monday - Wednesday & Friday 9.00am – 5.30pm
Thursday 9.00am -9.30pm
Saturday 9.00am – 5.30pm
Sunday 9.30am – 4.30pm

Cost: $10 per car. 

Sign up or login to the Pacific Fair Shopping Centre VIP Club