Our CENTRE INFO

Customer SERVICES

• Community & Events

  Pacific Fair supports a number of businesses, charities and organisations each year by in-kind sponsorhsip or events opportunities. To enquire about the Pacific Fair Community Foundation or the centre's Community Relations and Events initiatives, please download a copy of each handbook below. / more

• Trading Hours

  Please click more for Centre trading hours (including Majors and Australia Post). / more

• Banks and ATM's

  Banks located at Pacific Fair include:

  
  

  American Express Foreign Exchange
  
  ANZ Bank
  
  Bendigo Bank ATM
  
  Commonwealth Bank
  
  Credit Union Australia
  
  Crown Currency Exchange
  
  HostPLUS
  
  ME Bank
  
  National Australia Bank
  
  Redi ATM
  
  St George Bank
  
  St George Bank ATM
  
  Suncorp Bank
  
  Westpac Bank
  
  Westpac Bank ATM

  
  

   

• Gift Cards

  Let the ones you love choose their perfect gift with a Pacific Fair gift card, valid at over 200 stores.

  
  

  Available from the Arcade Customer Service Desk and online.

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• Justice of the Peace (JP)

  A qualified Justice of the Peace is in attendance at Pacific Fair Monday to Friday 10am to 1pm and Saturday 10am to 12pm, located outside near City Beach and Chameleon Vibe.
  
  
  
   

  
  

   

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• Medical Facilities

  The following medical services are available at Pacific Fair Shopping Centre:

  
  

  Pacific Fair Medical Centre

  
  

  Gold Coast Women's Health
  
  
  
  Dentist

  
  

  MBF

  
  

  Medicare

  
  

  Medibank Private
  
   

• Parking

  Pacific Fair has 5,500 parking spaces (more than 3,000 are undercover) with designated Disabled and Parent with Prams parking spaces. The centre can be conveniently accessed from the Gold Coast Highway, Hooker Boulevard and Sunshine Boulevard.

• Disability Access

  People with disabilities are well catered for with disability parking, wheelchair access ramps and disabled toilets. Disabled toilets are located at the Bus Interchange, Westside, as well as in the Upper and Lower Arcade.

• Personal Styling

  Don't know where to start with this season’s new looks? Bypass the confusion with the help of an industry expert, and book a personal styling session with Pacific Fair's in-house Fashion Stylist Susie McWatt Forbes. Book your private session with Susie today!

• Telephones

  Telstra Blue Phone public access telephones are located at the Bus Interchange, Westside, Upper and Lower Arcade and near the Children's Play Park.

• Parent's Room

  A fully equipped Parent's Room is located Lower Arcade. Our well equipped Parent's Room provides a clean, comfortable and convenient space and provides the following services: microwave, change tables, secure children's play area and quiet feeding areas.

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• Internet Facilities

  Internet access is available at our internet kiosk outlets Internet Express and Hi-Speed Internet. Charges apply.

• Shop Mobility

  If you require the use of a complimentary wheelchair, motorised scooter or pram, let us help you.
  
  
  
   

  
  

  Pacific Fair has facilities to assist customers with limited mobility, including those with temporary and permanent disabilities, the aged and parents with children.

  
  

  Services include:

  
  

  Electric scooters
  
  Available from Village Green to customers who book 24 hours in advance
  
  Ph: 07 5581 5117

  
  

  Manual wheelchairs
  
  Available from both Customer Service Centres
  
  Arcade & Village Green

  
  

  Prams
  
  Available from both Customer Service Centres
  
  Arcade & Village Green

  
  

  If you require further information on Shop Mobility, or to book any of these FREE services, please call 07 5581 5117.

• Tourist Information

  The centre is centrally located in the heart of the Gold Coast and the Broadbeach retail and accommodation precinct and features several visitor and tourism facilities to ensure that your stay is exceptional. These facilities include: VIP Visitor Pack, money exchange, sale of tours and tickets and souvenir stores.

  
  

  VIP Visitor Pack
  
  While you are at Pacific Fair don't miss out on over 100 special offers from Pacific Fair stores by picking up an exclusive VIP Visitor Pack, packed full of great savings. Visit the Customer Service Centre to collect your pack before you hit the shops.
  
  
  
  Group Tours
  
  Are you a large group planning a visit to Pacific Fair on your trip to the Gold Coast? Click here to pre-register your group before arrival. We will ensure your shopping experience at Pacific Fair is a memorable one!
  
  
  
  Money Exchange
  
  Do you need to exchange international currency?  At Pacific Fair there are two Money Exchange services available:
  
  American Express – 07 5578 5544
  
  Crown Currency Exchange – 07 5570 4933
  
  
  
  Tours and Tickets
  
  Tours and Tickets is the only place to visit to investigate and book an array of fabulous Gold Coast tours. Here, you can book tickets for all of the Gold Coast’s theme parks as well as numerous guided tours. Tours and Tickets is located on the Lower Arcade and you can contact them on 07 5538 9257.
  
  
  
  Souvenir Stores
  
  While visiting Pacific Fair you can purchase all your Gold Coast and Australiana souvenirs and gifts from the following stores:
  
  Souvenirs Warehouse
  
  Zany Gifts & Cards
  
  
  
  Accommodation
  
  Looking for somewhere to stay on your visit to the Gold Coast? lastminute.com.au is your one stop for red hot deals on hotels and flights. Check them out today and start saving!
  
  
  
  
  
  
  
   

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Careers at PACIFIC FAIR

Looking to advance your retail career at the Gold Coast's premier shopping destination?  Check out the job opportunities available at Pacific Fair stores.
/ see all job listings here

Frequently asked QUESTIONS

To make life a little easier we’ve listed just a few frequently asked questions.  If you need any further assistance please email us at pacificfair@amp.com.au
/ see all frequently asked questions here